To ensure years of driving pleasure with your motorhome, we recommend that you adhere to the inspection intervals specified by Renault. These are required either after 2 years or after 40,000 kilometers. You can find out the exact intervals from a Renault Service Partner near you.
Every Ahorn Camp motorhome has a mobility guarantee from the date of production. This becomes effective after registration of the motorhome, upon presentation of the vehicle and warranty certificate, on the date of first registration.
The warranty claims for the Renault chassis, the body by Ahorn Camp, as well as for accessories and manufacturer's equipment amount to 2 years.
A 5-year guarantee is given on the tightness of the superstructures, subject to compliance with the tightness tests. Warranty claims are only valid if work is carried out by service partners authorized by Ahorn Camp and if the specified leak test intervals are observed.
Yes, the mobility guarantee is effective from the date of production and is activated on the date of first registration after registration by us (vehicle registration certificate and warranty certificate required).
In the event of a breakdown, RENAULT Assistance must be called.
You can contact RENAULT Assistance around the clock all year round as follows:
Telephone within Germany:
+49 (0) 89Â 559 878 555
(landline rate: € 0.20/connection; mobile rate: max. € 0.60/connection)
Telephone outside Germany:
+49 (0) 89 559 878 555
E-Mail: renault@europ-assistance.de
However, do not commission any other service providers.
If another service provider is commissioned, any costs incurred will not be reimbursed.
The following data is required by RENAULT Assistance in order to check the entitlement to benefits and to determine the further procedure in the event of a breakdown:
A 17-digit number, consisting of letters and numbers, which is uniquely assigned to a vehicle on the chassis. It can be found in column "E" in your vehicle registration certificate or on the right-hand side of your windshield.
The prerequisite is a breakdown. What does this mean?
A breakdown is:
- a sudden and unforeseeable failure of a vehicle, caused by the failure of mechanical parts or the electrical system, which leads to the vehicle coming to an immediate standstill.
- a ban on starting or continuing the journey at all due to the red warning indicator for oil, coolant or brake fluid lighting up.
A breakdown case is not available for events such as:
- the general recall of products
- regular or other maintenance
- the installation of accessories
- inadequate maintenance of the vehicle, for example :
The customer can claim the same benefits abroad as in Germany, provided that a breakdown occurs within the above-mentioned geographical area of validity.
There are also additional services, such as the option of shipping parts. Vehicle return transportation can be arranged with RENAULT Assistance if the vehicle cannot be repaired within 5 working days.
Please send an e-mail to service@ahorn-camp.de with chassis number, description and photos.
Please send us a precise description of the defect ("part defective" is not sufficient) and informative pictures from close up and from a distance.
Processing may be delayed if the information is incomplete.
Tightness guarantee     | 5 years (if the leak tests are complied with) |
Warranty structure       | 2 years |
Warranty accessories and devices | 2 years |
Chassis/chassis warranty | 2 years |
Body battery warranty    | 12 months |
As soon as the vehicle and warranty certificate are sent to Ahorn Camp, the warranty will start.
For faster processing, we recommend that you contact the manufacturer directly if you have any complaints about the appliance or accessories.
Below are the contact details:
ALDEN satellite system
Alden Germany GmbH
Phone: +49 (0) 5493 913660
Fax: +49 (0) 5493 913663
E-mail: info@alden-deutschland.de www.alden-deutschland.de
Thetford refrigerator
http://www.thetford-europe.com/de/handler-kundendienstzentren/
Truma heating/air conditioning system
Phone: +49 (0) 89 46172020
Fax: +49 (0) 89 46 172020
E-mail: service@truma.com https://www.truma.com/de/de/home/ihr-direkter-draht.php
Webasto heating/ Whale Boiler
Phone: +49 (0) 395 5592229
https://www.webasto.com/de/
Oven/Dometic
Infoline end customers
Phone: +49 (0) 2572 879195
E-Mail: ev@dometic-waeco.de
Awning/Thule
Phone: +49 (0) 032 56528924
www.thule.com
Belgium
Audio design/ navigation devices
https://www.audiodesign.de/esx.html
Fiamma roof ventilator
www.fiamma.it/de/anfrage-technischer-unterstutzung
No, only our service partners are authorized to carry out warranty work. Preliminary training for our service partners ensures uniform and excellent work.
No. You are not entitled to a rental car. Please ask your local partner anyway.
Let the Service Center know by sending an e-mail to service@ahorn-camp.de with chassis number, description and photos. Incomplete information may delay processing.
Report by e-mail to service@ahorn-camp.de with chassis number. A new service booklet costs 25 euros plus shipping costs
You are welcome to contact our service department here!
Service Hotline +49 (0) 6232 10028202Â or service@ahorn-camp.de
We will connect you with our workshop.
The leak test or body inspection is maintenance that must be carried out regularly in order to ensure the leak tightness guarantee.
During the leak test or body inspection, certain areas of the vehicle are checked for moisture and, if necessary, exterior flaps including the body door are adjusted, the hinges of the furniture caps and the rubber seals on the windows and exterior flaps are checked.
For vehicles with first registration date until August 31, 2017Â the leak test must be carried out every 6 months on the date of first registration. For example, if your vehicle was first registered on 07.01.2016, the first leak test must be carried out by 07.07.2017. Each subsequent leak test must then be carried out 6 months later, i.e. 07.01. /07.07. /07.01 etc. This is the information from the manufacturer.
For vehicles with first registration date as of September 01, 2018the leak test must be carried out every 12 months on the date of initial registration.
In order to meet these requirements, we recommend that our customers contact our service department in good time (approx. 3 weeks in advance) to arrange an appointment. If no appointment is available in our workshop despite an early request, you always have the option of having the leak test carried out by one of our partners.
The inspection may be carried out a maximum of 7 days before or 7 days after the deadline (date of first registration). If this is not possible, we can grant a margin of approx. 14 days as a gesture of goodwill in individual cases, +/- the EZ date.
If the inspection date is exceeded by more than 14 days, please bear in mind that the warranty is void.
The inspection must be carried out either after 2 years or after 40,000 kilometers. Whichever comes first.
Contact your local Renault partner: https://www.renault.de/haendlersuche.html
At Ahorn Camp under ersatzteile@ahorn-camp.de with chassis number, description and photos. Please note: It is not possible to order by telephone!
Please send us an e-mail in this regard to service@ahorn-camp.de with the chassis number of your vehicle.
225/65 R 16C 112/110 R-6.5J16-66
225/65 R 16CP 112R- 6,5J16-66
235/65 R 16C 115/113 R- 6,5J16-66
All 4 tires must be the same.
Summer tires - 225/65 R 16 CP 112 R- 70PSI
Yes, up to a maximum of 4 t for Renault chassis with air suspension and weight increase.
An increase in weight is only possible in conjunction with an air suspension. The weight increase can be carried out at Ahorn Camp. Registration is carried out by the registration office.
No, towing capacity max. 2 tons for motorhomes. For vans it is 2.5 tons.
On our homepage www.ahorn-camp.de/servicepartner/
Drain the water from the fresh water tank (remove the plug)
Open all taps
Drain water from the heating system (boiler) at the corresponding drain devices
Switch on the water pump briefly to empty the pipes
Flush the toilet several times
Squeeze water out of the taps with air (air pump, compressor or mouth)
Either remove the battery or disconnect it (but then it must be checked regularly)
You can also find a YouTube video about it here:
https://www.youtube.com/watch?v=yeODYK1gAB8
Yes, here are our offers: Link
You can also send this by e-mail to service@ahorn-camp.de request.
Read page 177 of the gray manual (IN) Service thoroughly.
Read carefully from page 249 of the gray manual (IN) Service.
If the vehicle will not be used for a longer period of time (3 days or more), switch the PoverLink to 0 and disconnect the battery terminals on the quick release in order to disconnect the power supply completely.
With Euro 6b, the alternator is active until the starter battery has reached the charge required for a restart, after which the CAN bus switches off the alternator so that the starter battery is no longer charged.
As both batteries are connected in parallel when the engine is running, the body battery is not charged either.
It is also possible to have a charging booster installed. This enables the batteries to continue charging independently of the CAN bus.
You can activate or deactivate the heating using a switch. When the appliance is activated, the waste water tank heats up when the temperature drops below 2.5 °C. If the temperature is above 4 °C, the heating stops, even if it is activated. When the temperature drops below 2.5 °C again, it starts to heat up.
Here is the weight tool tip