Häufig gestellte Fragen zu Ahorn Camp Reisemobile und Serviceleistungen

The service center is located at Franz-Kirrmeier-Straße 21a in 67346 Speyer.

For capacity reasons, an appointment is absolutely necessary.

Wenn Sie nicht in der Nähe unserer Hauptniederlassung in Speyer wohnen, können Sie den Service einer unserer deutschlandweiten Partner in Asnpruch nehmen. Diese finden Sie hier. 

Für eine Inspektion melden Sie sich am besten bei örtlichen Renault Partnern.

The inspection must be carried out either after 2 years or after 40,000 driven kilometres. Whichever comes first.

The 17-digit number, consisting of letters and numbers, which is uniquely assigned to a vehicle on the chassis, is located in column "E" in your vehicle registration document or on the driver's side of your windscreen.

Wenn das Fahrzeug längere Zeit (ab 3 Tage) nicht benutzt wird, laden Sie die Batterie voll und klemmen Sie anschließend die Batteriepole am Schnellspanner ab, um die Stromversorgung komplett zu trennen. Alternativ können wir Ihnen einen Batterietrennschalter verbauen, kommen Sie einfach auf uns zu unter service@ahorn-camp.de.

With Euro 6b, the alternator is active until the starter battery has reached the charge for restarting, then the CAN bus switches off the alternator, which means that the starter battery is no longer charged. Since both batteries are connected in parallel when the engine is running, the body battery is not charged either. The remedy is a charge booster that keeps the charge constant until the body battery is fully charged.

Für die Fahrzeuge mit Erstzulassungsdatum bis zum 31 August 2017 muss die Dichtigkeitsprüfung alle 6 Monate zum Datum der Erstzulassung durchgeführt werden. Wenn z.B. die Erstzulassung Ihres Fahrzeuges der 07.01.2016 war, muss die erste Dichtigkeitsprüfung bis zum 07.07.2016 durchgeführt werden. Jede weitere Dichtigkeitsprüfung dann immer 6 Monate darauf d.h. 07.01. /07.07. /07.01 usw. Soweit die Angaben vom Hersteller. Für die Fahrzeuge mit Erstzulassungsdatum ab 01. September 2017, muss die Dichtigkeitsprüfung alle 12 Monate zum Datum der Erstzulassung durchgeführt werden. Um diese Vorgaben einhalten zu können, empfehlen wir unseren Kunden eine frühzeitige Kontaktaufnahme mit einem unserer Servicepartner. 

During the leak test, certain points on the vehicle are checked for moisture and, if necessary, exterior flaps including the body door are adjusted, the hinges of the furniture caps and the rubber seals on the windows and exterior flaps are checked.

The inspection must be carried out on the initial registration date + / - 14. If the inspection date is exceeded by more than 14 days, please remember that the warranty is void.

We recommend that you continue to have the checks carried out. However, the guarantee on the tightness has expired.

Ja, wir vermieten auch Wohnmobile und Campingbusse über unsere Vermietmarke Ahorn Rent. Mittlerweile haben wir bis zu 60 Vermietstationen in ganz Deutschland. Hier können Sie ganz einfach einen Ahorn Vermietpartner in Ihrer Nähe finden.

Ahorn Camp arbeitet hier eng mit der RMV zusammen. Informationen finden Sie auf unserer Versicherungsseite und in unserem Kaklulator. Gerne senden wir Ihnen ein unverbindliches Angebot hierfür zu. Weitere Informationen finden Sie auch direkt auf der Internetseite der RMV.

Mehr dazu direkt vom Hersteller erfahren. Klicken sie hier.

In this case, you need a larger solar charge controller. This must therefore be replaced, but is included in the retrofit price.

Please avoid deep discharging your vehicle's batteries as this could damage them. We recommend a regular check of the battery indicator. A charge should be carried out at the latest when the battery indicator shows three bars. The batteries should never show less than 11.9 V. If the battery is nevertheless almost completely discharged, disconnect it and connect the vehicle to shore power. The battery must be disconnected during the winter break and when the vehicle is parked for more than 3 days. If the vehicle is parked for a longer period of time, we also recommend charging it regularly in between.

The frost protection monitor is generally installed in the area of the heating or in the kitchen cupboard of your motorhome. The only exception is the Ahorn Camp T640, where the frost monitor is located behind the driver's seat. It is a black palm-sized box with a light blue knob and a light blue lever.

The frost protection guard may be open here. This must be closed in order to fill the tank. To do this, the blue button must be pressed in and the lever must be in the transverse position.

Air suspension installation without load increase:

• Registration by the TÜV
• Rear axle gets 2200kg instead of 2100kg

Air suspension installation with load increase:

• Registration by TÜV
• Rear axle gets 2200kg instead of 2100kg
• Reifen sowie Felgen müssen nicht geändert werden
• Driving licence class C1 is required (the cost of a driving licence class C1 varies from region to region)
• TÜV intervals change - For new models every 24 months for the first 72 months and every 12 months for subsequent inspections.
• If the rear axle is loaded to 2.4 t, the tyres must always be replaced. Required size: 235/65 r 16, with at least 115 load capacity. The rims should be replaced with KBA 44544 or RE616013, according to the expert opinion.

In all Ahorn Camp motorhomes, the passenger airbag can be deactivated. To do this, set the On-Off switch on the right side of the airbag to Off.

To increase the pressure of your motorhome's air spring, you must press and hold the switch in the middle of the control panel. To reduce the pressure of the air spring / for less air, you must press the valves on the left and right individually.

After the body battery has been disconnected for a while, for example after the winter break, your Truma heater may show error code E621 on the display the first time it is switched on. Wait 15min until this message stops flashing, then this error must be acknowledged by simply pressing the rotary/push button on the CP Plus and the heating should work as usual again. If the control panel is in standby mode, the backlight must first be activated by a single press before the message can be acknowledged with a second press.